FAQ

Q: Who operates this website?
A: Kreluus.com is owned and operated by Shaanxi Xuqin Gefu Network Technology Co., Ltd., doing business as Kreluus.

Q: How long does processing take?
A: Orders are typically processed within 1–3 business days after payment is confirmed.

Q: How long does delivery take?
A: Estimated delivery time is 7–12 business days after dispatch, depending on destination.

Q: How much is shipping?
A: Free standard shipping is available on orders over $69. Shipping costs for orders below this threshold are calculated at checkout.

Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Q: What is your return window?
A: Eligible products may be returned within 30 calendar days after delivery.

Q: How do I request a return?
A: Contact service@kreluus.com with your order number, the item you wish to return, the reason, and photos or videos where relevant.

Q: When will I receive my refund?
A: Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Q: Who pays return shipping?
A: Customers are responsible for return shipping costs for preference-based returns. If the item arrives damaged, defective, incorrect, or materially different from the description, we will provide an appropriate solution at no additional cost.