Shipping Policy

Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated Delivery Time
Estimated delivery time is 7–12 business days after dispatch. Delivery times may vary by destination.

Shipping Fees
Free standard shipping is available on orders over $69. Shipping costs for orders below this threshold are calculated at checkout based on destination and selected shipping method.

Fulfillment / Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delay / Lost Package
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@kreluus.com with your order number. We will investigate and provide an appropriate solution.

Contact: service@kreluus.com | +86 19193915174 | PDT 9AM–6PM